RETURNS AND REFUNDS

Right of withdrawal

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send a communication, within the terms indicated, to the following email address info@sorrentinoada.com, or use the appropriate form on the Site.

Registered users will be able to make a return by sending an email via the "CONTACTS" form.

In the event of withdrawal, the Customer may send the products back to Ada Sorrentino at his own expense within 14 (fourteen) days of the withdrawal, to the following address Ada Sorrentino Via Croce Rossa 178, 80047 San Giuseppe Vesuviano (NA). The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt , taking care not to leave traces of make-up and/or fragrances , in compliance with the conditions set out below:

the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (e.g. accessories, complements, etc...);
for withdrawal to be possible, the product must be intact, clean and odorless and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc...) ;
in the event of damage to the goods during transport, Ada Sorrentino will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relevant reimbursement; the product will then be made available to the Customer, simultaneously canceling the withdrawal request;
Ada Sorrentino will not be liable in any way for damage, theft or loss occurring during or in any case in connection with the return shipment.

The right of withdrawal cannot be applied to products for which the customer has requested customisation.

Ada Sorrentino will refund the Customer the entire amount already paid, pursuant to art. 56, paragraph 2, of the Legislative Decree. 21/14), within 14 (fourteen) days of withdrawal, through a cancellation procedure of the debited amount, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed.

In any case, the Customer will lose the right of withdrawal in cases where Ada Sorrentino ascertains that:

the returned product shows obvious signs of use, dirt or odors;
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its external packaging and/or the original internal packaging;
the product is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, Ada Sorrentino will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.