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Delivery of products and related costs

The purchased products will be delivered to the address indicated by the Customer in the Order within 2-5 working days, 10-15 working days for personalized products, from acceptance of the Order by Ada Sorrentino, at the cost specifically indicated on the Site before of sending the Order. Ada Sorrentino reserves the right to accept or not accept deliveries requested outside Italian or European borders. In any case, for deliveries to be carried out outside Italian borders, shipping costs and delivery times may vary.

With regards to deliveries requested in countries not belonging to the European Union, any import customs costs will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to verify the costs and any import limits.

The delivery times indicated by Ada Sorrentino must be considered purely indicative and a delay compared to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.

Upon delivery of the products, the Customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document.
that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials (adhesive tape or metal straps).

Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately detected by placing a specific indication on the delivery document of the product to be returned to the courier.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document.